Smart Toolkit for evaluating information projects, products and services

This Part features case studies of evaluations of selected information projects, products and services.The information activities covered are:

• Training course
• Newsletter
• Website
• Question-and-answer service
• Small library / resource centre
• Online community
• Rural radio
• Database
• Selective dissemination of information service

In each case we describe the activity and its concept and objectives, and look at how to prepare, implement and report an evaluation of the activity. We include guidelines on compiling logical frameworks and logic models, determining stakeholder participation in the evaluation, defining the evaluation focus and indicators, collecting and analysing data, and communicating the evaluation results.